Apologies for cross-posting
Call for Short Paper Submissions
Trust in Crisis: Diagnoses and Remedies
Sub-theme at the European Group of Organization Studies (EGOS), July 2-7, 2012, Helsinki Finland.
Deadline: Please submit a short paper (no more than 3,000 words incl. references and all other material) by January 16, 2012 at the EGOS website http://www.egos2012.net
Submission of short papers opens December 1, 2011.
Convenors:
Nicole Gillespie, University of Queensland, Australia, n.gillespie@business.uq.edu.au
Roderick Kramer, Stanford University, USA, Kramer_rod@gsb.stanford.edu
Reinhard Bachmann, University of Surrey, UK, r.bachmann@surrey.ac.uk
Recent global events have undermined society's trust in institutions and organizations, with research indicating unprecedented low levels of trust and confidence across a variety of institutions, including business, government and the media. Despite the considerable volume of research on trust over the past fifteen years, organizational research has given scant attention to the restoration of trust (see Kramer & Lewicki, 2010, AOM Annals), particularly restoring trust in organizations (Gillespie and Dietz, 2009, AMR). This sub-theme focuses on organizational- and institutional-level trust failures and repair. We invite contributions that help to clarify theoretically and/or empirically the antecedents, processes and consequences of organizational and institutional trust, and its destruction and repair, as well as the dynamic interplay between interpersonal, group, organizational, institutional, and societal trust. We actively encourage submissions that adopt novel as well as traditional methodologies, including case-studies, surveys, ethnographies, experiments, mixed, grounded, and critical approaches. Authors of accepted papers will be encouraged to submit to the forthcoming Special Issue of Organizational Studies on 'Trust in Crisis: Organizational and Institutional Trust, Failures and Repair' (deadline 3 December 2012).
Some of the challenging questions that this sub-theme aims to address include:
1. What strategies and approaches are most effective for restoring organisational trust? Under what circumstances and in what contexts do these approaches result in enduring outcomes?
2. What do the social sciences tell us about the possible barriers to trust repair efforts? For example, what are some of the important psychological, organizational, and social impediments to effective trust restoration? Relatedly, to what extent do existing micro- and macro- level organizational theories help us understand why trust repair might be difficult to enact and sustain in complex organizational settings?
3. Is it possible or appropriate to repair trust in organizations that have repeatedly violated their stakeholders' trust? When is 'distrust' an asset? What is the functionality of low trust levels toward institutions and organizations? Under what circumstances, is distrust a problem?
4. What insights into the antecedents and facilitators of trust failures can be gained from an analysis of prominent institutional failures, such as the global financial crisis?
5. To what extent do the expectations and processes of trust repair vary in response to different stakeholder groups (e.g. employees, customers, investors, suppliers, legislators etc.)?
6. Do the mechanisms of restoring trust differ depending on the nature of the focal entity, that is, whether it is a government, a public agency, a for-profit, or a not-for-profit organization that is attempting reputation repair?
7. Under what conditions can new regulations create, restore, or substitute for trust in institutions? How do these controls affect individual, organizational and societal trust?
8. To what extent are trust failures and repair efforts influenced by the broader legal, political, regulatory and cultural environment?
To view the full Call for Papers, please visit: http://www.egos2012.net/2011/06/swg-2-trust-in-crisis-diagnoses-and-remedies/
Best regards, Nicole
Dr. Nicole Gillespie
UQ Business School
University of Queensland
Brisbane QLD 4072 Australia
Ph: (+61) 7 3346 8076
Email: n.gillespie@business.uq.edu.au