Call for Papers
Decision Sciences Special Topic Forum
Advancing Decision Making in Service Innovation
Associate Editor Team
Tor W. Andreassen, Norwegian School of Management
James C. Spohrer, IBM Almaden Research Center
Rohit Verma, Cornell University
While academic scholars have made great strides in the past decade to discover, evaluate, and model decisions in the services economy, there is still much work to be done in rigorously developing the "science" of services. Over the past decade, Decision Sciences has taken a leading role in publishing interdisciplinary services research and will continue to do so in the near future. Most recently, Decision Sciences (Smith-Daniels, 2007) published the special topic forum "The Next Frontier in Services Research" to stimulate forward-thinking research related to designing and managing services in today's rapidly changing environment. To continue the advancement of the services research agenda, Decision Sciences announces the special topic forum, "Advancing Decision Making in Service Innovation." Following the spirit of IBM and other corporate initiatives (e.g., Spohrer, et al. 2007; Jana, 2007), Decision Sciences seeks papers that promote a transdisciplinary discourse by bringing together academics from information technology, operations management, marketing, human resource management, business strategy, management sciences, and social and cognitive sciences.
Service innovation promotes the design of new services and enhancements in service delivery systems. This special topic forum explores service innovation decision making ranging from strategic to operational decision problems involving inter-organizational, group-based, and technology-enabled aspects. Papers published in this special topic forum should address a specific decision problem, provide clear managerial insights that improve decision making, and/or contribute to an emerging theory of service innovation.
Building on the refocused editorial mission of Decision Sciences , this STF seeks manuscripts utilizing diverse research approaches such as theoretical, empirical, and analytical research methods. Articles published in this STF must meet Decision Sciences' high standards of research rigor and originality, while embracing managerial relevance, not only in the research problem studied, but also in their impact on enhanced decision making.
Topics of Interest include, but are not limited to :
· Taxonomies of service innovation decisions
· B2B service innovation collaborative decision models
· New service development models and decision making phases
· Models for customer and supplier involvement in the service-innovation decision making process.
· New goods vs. new service innovation and service innovation within the manufacturing context
· Decision support tools and techniques for assessing service innovation
· Tradeoffs and tensions within and between functional areas related to new service innovation
· Decision making related to upstream and downstream service innovation.
All submissions must adhere to the format and style guidelines of the Decision Sciences Journal. Manuscripts will be evaluated on the same criteria as regular manuscripts, except greater emphasis will be placed on the transdisciplinary impact of the research. The evaluation process will be similar to regular paper submissions, except the Associate Editors assigned to the manuscript will be part of the STF Editorial Team. Manuscript preparation and submission instructions can be found on journal's web site at https://wpcarey.asu.edu/DSJOnline/Help/Author/author_Guidelines.cfm . In the cover letter, please indicate that your submission is for the Services Special Topic Forum regarding Advancing Decision Making in Service Innovation.
Submission Period: Manuscripts for this special topics forum may be submitted between August 1st and October 31st 2007 . Early submission is encouraged, but not prior to the starting date of August 1 .
References
Jana, R., " Service Innovation: The Next Big Thing," Business Week , March 29, 2007.
Spohrer, J., Maglio, P., Bailey, J. and D. Gruhl, "Steps Toward a Science of Service Systems," Computer , January 2007, pg. 71-77.
Smith-Daniels, V. "In This Issue, "Decision Sciences , 2007, Vol. 38, Issue 2.
Best regards,
Jeanne Elliott (on behalf of the Editor and Special Topic Forum Associate Editors)
_______________________________________________
Jeanne Elliott, Managing Editor, Decision Sciences Journal
Program Coordinator, Dept. of Supply Chain Management
W. P. Carey School of Business
P.O. Box 874706
Arizona State University
Tempe, AZ 85287-4706
Decision Sciences Telephone: (480) 965-1152; Fax: (480) 965-8629
Decision Sciences Mail to: decisionsciences@asu.edu
Decision Sciences Website: https://wpcarey.asu.edu/DSJOnline/