Greetings Richard,
There is a lot of information on knowledge management! What are the two or three learning objectives for your students regarding KM? The discussion has advance to blogs and social networking. So, having a clear set of objectives will help.
In any event, KM is based on a couple of tenants:
- Personally based - What's important to me may not be important to the next person.
- Context sensitive - Knowledge is more important (and recognized as such) when there is a context within which the individual must have access to knowledge (I'm interested in becoming a CPA versus how do I study for the CPA exam). That is a rough example, but the value of knowledge is relevant to the need (almost a supply and demand conversation)
- Time value of knowledge - Knowledge does not remain constant. Therefore, when looking for and implementing KM solutions, the 'user' and 'knowledge' need to find each other. That is to say, users don't know what they don't know. How will knowledge management help this? Similarly, users might know what they don't know and can formulate a 'search' and find information. The challenge here is recognizing the relevance of information and converting this to knowledge. More importantly, the user will constantly refine their definitions and parameters. Search engines have some good lessons for the KM space.
- Usage vs. retention - How much knowledge do I need to move forward versus how much knowledge do I need to retain? Knowledge is a dynamic resource, but how much do I need to acquire versus maintain? This aspect will allow you to discuss the operationalization of knowledge. We call this 'policies' or 'procedures' - implicit versus tacit.
I welcome the opportunity to explore this issue with you. Although you are working on a course, I am working on building a competency model within a corporation. The knowledge management goals are the same: How much knowledge does one need to understand (foundational), perform (operational) or advance (transformational)?
Please send me your thoughts.
Thanks for the opportunity....
Art Drake
Executive Chair | Program Management Office SIG | A PMI(R) Component
Director | Global Program Management Office | AIG
Direct: 718.655.1742 | Mobile: 917.232.4536
Think. Lead. Mentor.
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Date: Tue, 26 Aug 2008 10:38:47 -0500
From:
Richard.Peters@LSUS.EDUSubject: Knowledge Management syllabus
To:
BPS-NET@AOMLISTS.PACE.EDU
Hi everyone,
Hope you all are having a great start to your semesters. I am presently putting together a knowledge management course for MBA students and was wondering if anyone had ideas or samples that could help me structure this. I truly appreciate your time and input!!
Richard Peters, PhD.
Assistant Professor
Department of Marketing & Management
Louisiana State University in Shreveport
One University Place, Shreveport, LA 71115
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